important/emergency contacts

Gas

If you suspect or have a gas leak, call the National Grid Emergency Number:
0800 111 999

Lines are operated 24 hours a day all year round. You will be asked the following information, ensuring that the engineer is sent to the right location (the address and postcode are particularly important):

  • The address/location of the suspected gas escape or gas emergency.
  • How many people are at the property where the smell is most noticeable?
  • How long the smell has been noticeable?
  • Is the smell coming from the cellar/basement?
  • Are any neighbours affected?
  • Your name and phone number.
  • Any special circumstances or access information.
Gas safety advice:

  • Open doors and windows.
  • Turn the gas off at the meter, unless the meter is located in the cellar/basement.
  • Avoid the use of any naked flames or electrical switches.

Electricity

In the event of a power cut, you should call your local network distributor. Locate your network operator from the map and match to the area number from the table for the telephone number. You should keep this number handy, for when required.

Energy Map

AREA AREA NAME DISTRIBUTOR TELEPHONE
10 Eastern England UK Power Networks 0800 783 8838
11 East Midlands Western Power Distribution 0800 056 8090
12 London UK Power Networks 0800 028 0247
13 Manweb SP Energy Networks 0845 272 2424
14 West Midlands Western Power Distribution 0800 328 1111
15 North East Northern Powergrid 0800 668 877
16 North West Electricity North West 0800 195 4141
17 North Scotland SSE Power Distribution 0800 300 999
18 South Scotland SP Energy Networks 0845 272 7999
19 South East England UK Power Networks 0800 783 8866
20 Southern England SSE Power Distribution 0800 072 7282
21 South Wales Western Power Distribution 0800 052 0400
22 South West England Western Power Distribution 0800 365 900
23 Yorkshire Northern Powergrid 0800 375 675

 

Network Distribution Operators

Unsure who your energy supplier is or your MPAN, check your area number (Distributor ID) to find the contact details. Your MPAN can be found from an existing energy bill, normally located at the foot of the page, as illustrated in this diagram.

meter

AREA AREA NAME DISTRIBUTOR TELEPHONE
10 Eastern England UK Power Networks 0845 601 5467
11 East Midlands Western Power Distribution 0845 603 0618
12 London UK Power Networks 0845 600 0102
13 Manweb SP Energy Networks 0845 270 9107
14 West Midlands Western Power Distribution 0845 603 0618
15 North East Northern Powergrid 0845 330 0889
16 North West Electricity North West 0870 751 0093
17 North Scotland SSE Power Distribution 0845 744 4555
18 South Scotland SP Energy Networks 0845 270 9107
19 South East England UK Power Networks 0845 601 5467
20 Southern England SSE Power Distribution 0845 744 4555
21 South Wales Western Power Distribution 0845 601 5972
22 South West England Western Power Distribution 0845 601 5972
23 Yorkshire Northern Powergrid 0845 330 0889

Please click here for a downloadable PDF guide of the emergency contacts.

 

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